Service & Installation

 

PC Direct offers a wide selection of services from PC troubleshooting and repair to configuration and system administration. PC Direct offers levels as part of our billing structure.  We also offer on-site 1Hour free consultation. In order to understand what your needs are now and what they will be in the future. We will come out and look at your current structure learn what your needs are and what they will be down the road. Then our team will put together a complete plan that will be reliable and expandable with the best fit possible for your business .

Maintenance Plan

When your network is up and running the job of ensuring network and computer reliability is still not finished. Regular maintenance and up keep is the best way to prevent a large problem from happening . With PC Direct team of experts on your side, covering you from Networking, PC repairs, software updates and regular system checks you can be sure that your network is operating at peak performance .This plan is design to help businesses that may not have the need for a full-time system administrator to perform these tasks.  A full-time  administrator can be costly with most full time administrators national averaging around 55K a year. Our plan will save you money and give you piece of mind.

Level 1  :  This level has 2 option that you may choose at time of signing . Option (1)  12 months of service with a 1 hour maintenance check up each month . If you have additional maintenance needs that exceed your one hour visit you will be billed at the discounted rate of $65.00 an hour. That's 45.00 dollars off the normal rate. Option (2) 12 month plan with 14 hours of service when every you need it. Once your hours run out your billing rate goes back to normal level 1 rate of $110.00 dollars an hour. This plan does not cover the cost of replacing hardware or software, but will cover regular maintenance and Troubleshooting. This plan coverage is for normal maintenance hours from 9:00am to 6:00pm Monday - Friday . Any services needed after 6:00pm or on Saturday or Sunday days go back to weekend rates and times. Level 1 plan only cover our service area which is 50 miles from the Raleigh office. The cost per Plan Option 1 $780.00  Option 2 $900.00

Level 2 :    This level has 2 option that you may choose at time of signing . Option (1)  12 months of service with a 1 hour maintenance check up each month . If you have additional maintenance needs that exceed your one hour visit you will be billed at the discounted rate of $100.00 an hour. That's 20.00 dollars off the normal rate. Option (2) 12 month plan with 14 hours of service when every you need it. Once your hours run out your billing rate goes back to normal level 1 rate of $120.00 dollars an hour. This plan does not cover the cost of replacing hardware or software, but will cover regular maintenance and Troubleshooting. This plan coverage is for normal maintenance hours from 9:00am to 6:00pm Monday - Friday . Any services needed after 6:00pm or on Saturday or Sunday days go back to weekend rates and times. Level 2 plan  covers outside the service area which is 50 miles from the Raleigh office. With system breakdowns or other emergency that may occur the rate is $175.00 an hour plus travel expenses. The cost per Plan Option 1 $1200.00 Option 2 $1500.00

On-site Service, Repairs and Installation Rates

Monday-Friday from 9:00 am to 6:00 pm the rate is $110.00/Hour with 2 hour minimum .

Saturday or Sunday or any time after 6:00 pm the rate is $150.00/Hour with 2 hour minimum.

Services outside the service area which is 50 miles from the Raleigh office                                            PC Direct offers comprehensive, on-site computer related services to SOHO users and to businesses.  We provide solutions and services for personal computers (installation, break/fix, warranty repair), Broadband (Cable, DSL, Satellite installation and service), networks, (design, installation, maintenance, and both on-site and remote administration), and hardware (IBM, Compaq, Hewlett-Packard, Virtual Access, and many other brands).

 

 

SERVICE DESCRIPTION:

PRICING:

Maintenance Agreements:

 

Minimum monthly charge Prepaid (pp) (Next Business Day)

$110/hr (for first set of pp hours)

Subsequent hours(Next Business Day)

$102/hr

Minimum monthly charge (8 hour response)

$125.00 (for first set of pp hrs)

Subsequent hours (8 hour response)

$115.00 /hr

Minimum monthly charge (4 hour response)

$149.00/hr (for first set of pp hrs)

Subsequent hours (4 hour response)

$135.00/hr.

Prepaid Blocked hours

$95/hr

Non prepaid hours

$130/hr

Break/Fix:

 

PC Break Fix

$125.

Server Break Fix

$110/hr

Network Break Fix

$125/hr

PC Installation:

 

Standard for 1 PC

$99

Standard 1 PC installation + 30 min Training

$149

Standard 1 PC installation  + 30 min Training + Load up to 3 Software apps.

$199

Standard 1 PC installation + 30 min Training + Load Software (3) + Upgrade

$180

Standard 1 PC + second trip for training

$185

PC and Desktop Support:

$110/hour

Network attached Storage, Installation and Maintenance:

$149.00/hour

Upgrades:

 

Onsite for 1-2 Upgrades

$99

Additional Upgrades

$35 each

Router:

 

Managed Service (with DSL or T1 Line)

$99 + cost of broadband service

Network Connectivity:

 

Standard 1 PC installation + Network Connectivity

$110 above PC installation cost

Standard 1 PC + Network Connectivity + Load Software

$135 above PC installation cost

Standard 1 PC + Network Connectivity + Load Software + 30 min Training + 2 hardware Upgrades

$220 above PC installation cost

Broadband Connectivity:

 

xDSL install including Modem install + Network connectivity

$150 (does not include broadband)

Cable install including Modem + NIC install + Network connectivity

$130            

PC Satellite Install

$150            

Duo Satellite Install

$175            

Server and Large Network Connectivity:

 

Server install + assembly of parts, load O/S (NT & Novell), rack and power up

$450

Network Connectivity (confirm it is seen on network)

$100

Wiring per drop (Copper only 150 ft max, hollow walls & drop ceilings)

$125

Network Consulting

$125/hr.

 

SOHO Setup/Install:

 

Setup 1 PC, Printer, Scanner, Broadband configuration, Software Application load (limit 3)

$235

Small Business Setup:

 

Setup Multi-Workstations (limit 4 per trip), Broadband configuration (1 main connection), Software Application Load (Maximum 3), Network Configuration each Workstation

 

$325

 

Network Connectivity:

 

Cat 5 Wiring to RJ45 ports, Install Network Interface Cards, Install patch Cable, Configure Network connectivity so that its seen on Network (NT or Novell only)

$140/PC + cost of NIC & patch cable

Broadband/Network Setup:

 

Install Broadband connection device, Initiate Broadband service on the Network, Install Proxy Software and/or Router for Network Connectivity, Test Broadband network functionality (limit 10PCs)

 

$425 + cost of broadband

 

Family Network:

 

Setup 4 Pcs, 4 Monitors, 1 printer, 1 scanner, 1 Broadband connection devise, 3 Software loads, network connectivity for all Pcs (Less $15 per PC if less than 4 Pcs)

 

$325

Security Surveillance System Setup:

 

OS1203 Monitor System with 3 cameras

$155

TV Security System with 3 cameras

$120

Wireless System with 3 cameras

$120

Alarm System with 3 cameras

$120

Additional cameras

$15